Last Updated: 23 September 2026
At Pet-O-Full, we are committed to delivering high-quality pet food products safely and efficiently to pet parents across India. This Shipping Policy explains our delivery process, timelines, and shipping terms.
1. Delivery Coverage
We currently deliver pet food products across India through our trusted logistics partners.
– Orders are delivered only to serviceable PIN codes supported by our courier partners.
– Delivery availability may vary depending on location, accessibility, and courier service coverage.
– In case your location is not serviceable after placing an order, we will notify you and process a suitable resolution.
2. Order Processing Time
– Orders are processed within 1–3 business days after successful order confirmation and payment verification.
– Orders placed on weekends or public holidays will be processed on the next working day.
– Once your order is dispatched, you will receive shipment tracking details through your registered email or mobile number.
3. Delivery Timeline
Estimated delivery timelines:
– Metro cities: 3–7 business days
– Other locations across India: 5–10 business days
Delivery timelines may vary due to:
– Weather conditions
– Public holidays
– Courier delays
– Remote location accessibility
– Unexpected logistical issues
Pet-O-Full is not responsible for delays caused by third-party courier partners after the order has been dispatched.
4. Shipping Charges
– Shipping charges, if applicable, will be displayed during checkout before completing the order.
– Promotional free shipping offers may be applicable as per ongoing campaigns.
– Additional charges may apply for remote delivery locations.
5. Order Tracking
Once your order is shipped:
– Tracking details will be shared via email/SMS/WhatsApp (where applicable).
– Customers can track shipment movement through the provided tracking link.
6. Delivery Inspection
Customers are requested to check the package at the time of delivery.
Please ensure:
– Packaging is not damaged.
– Product seal is intact.
– Correct product has been delivered.
For damaged, tampered, or incorrect deliveries, please contact us within 48 hours of delivery with supporting images/videos.
7. Contact Us
For shipping-related queries:
Email: support@pet-o-full.in
Phone: +9185097272
Address:
Shop No. 1, Royal Heights,
SRNO 90/5A, Manjari BK,
Pune – 412307, Maharashtra, India